Page 86 - Marketinški pristopi in trendi v turizmu v novi realnosti
P. 86
Helena Nemec Rudež
-finance/our-insights/how-covid-19-has-pushed-companies-over-the
-technology-tipping-point-and-transformed-business-forever
McKinsey & Company. (B. l.). Contactless service and operations: Hotels; Im-
proving and enabling human-oriented service and operations in response to
c ovi d-19. https://www.mckinsey.com/∼/media/McKinsey/About
20Us/COVID20Response20Center/PDFs/Contactless-service-and
-operations-Hotels.pdf
Monaco, S. (2018). Tourism and the new generations: Emerging trends and
social implications in Italy. Journal of Tourism Futures, 4(1), 7–15.
Munsch, A. (2021). Millennial and generation Z digital marketing communi-
cation and advertising effectiveness: A qualitative exploration. Journal of
Global Scholars of Marketing Science, 31(1), 10–29.
Nemec Rudež, H., in Vodeb, K. (2015). Students’ use of social media during the
travel process. Tourism and Hospitality Management, 21(2), 179–190.
Nielsen. (2017). Young and ready to travel (and shop): A look at millennial tra-
velers.
oe cd. (2020). oec d tourism trends and policies 2020. https://doi.org/10.1787
/6b47b985-en
Olsson, L. E., Friman, M., Lättman, K., in Fujii, S. (2020) Travel and life sa-
tisfaction – From Gen Z to the silent generation. Journal of Transport &
Health, 18, 100894. https://doi.org/10.1016/j.jth.2020.100894
Ozdemir-Guzel, S., in Nilay Bas, Y. (2021). Gen Z tourists and smart devices. V
N. Stylos, R. Rahimi, B. Okumus in S. Williams (ur.), Generation Z mar-
keting and management in tourism and hospitality (str. 141–165). Palgrave
Macmillan.
Pandit, V. (2015). We are Generation Z: How identity, attitudes, and perspectives
are shaping our future. Brown Books Publishing.
Pencarelli, T., Gabbianelli, L., in Savelli, E. (2020). The tourist experience in
the digital era: The case of Italian millennials. Sinergie, Italian Journal of
Management, 38(3), 165–190.
Richards, G., in Morrill, W. (2020). Motivações dos viajantes millennials glo-
bais. Revista Brasileira De Pesquisa Em Turismo, 14(1), 126–139.
Richards, G., in Wilson J. (2004). The international student travel market, tra-
velstyle, motivations, and activities. Tourism Review International, 8(2),
57–67.
Robinson, V. M., in Schänzel, H. A. (2019). A tourism inflex: Generation Z
travel experiences. Journal of Tourism Futures, 5(2), 127–141.
Setiawan, B., Luh Putu Trisdyani, N., Pramania Adnyana, P., Nyoman Adnyana,
I., Wiweka, K., in Retno Wulandani, H. (2018). The profile and behavi-
our of ‘digital tourists’ when making decisions concerning travelling case
study: Generation Z in South Jakarta. Advances in Research, 17(2), 1–13.
Shin, H., in Kang, J. (2020). Reducing perceived health risk to attract hotel cu-
stomers in the c ov i d-19 pandemic era: Focused on technology innova-
tion for social distancing and cleanliness. International Journal of Hospi-
tality Management, 91, 102664. https://doi.org/10.1016/j.ijhm.2020.102664
Sigala, M. (2020). Tourism and c ov i d-19: Impacts and implications for ad-
86
-finance/our-insights/how-covid-19-has-pushed-companies-over-the
-technology-tipping-point-and-transformed-business-forever
McKinsey & Company. (B. l.). Contactless service and operations: Hotels; Im-
proving and enabling human-oriented service and operations in response to
c ovi d-19. https://www.mckinsey.com/∼/media/McKinsey/About
20Us/COVID20Response20Center/PDFs/Contactless-service-and
-operations-Hotels.pdf
Monaco, S. (2018). Tourism and the new generations: Emerging trends and
social implications in Italy. Journal of Tourism Futures, 4(1), 7–15.
Munsch, A. (2021). Millennial and generation Z digital marketing communi-
cation and advertising effectiveness: A qualitative exploration. Journal of
Global Scholars of Marketing Science, 31(1), 10–29.
Nemec Rudež, H., in Vodeb, K. (2015). Students’ use of social media during the
travel process. Tourism and Hospitality Management, 21(2), 179–190.
Nielsen. (2017). Young and ready to travel (and shop): A look at millennial tra-
velers.
oe cd. (2020). oec d tourism trends and policies 2020. https://doi.org/10.1787
/6b47b985-en
Olsson, L. E., Friman, M., Lättman, K., in Fujii, S. (2020) Travel and life sa-
tisfaction – From Gen Z to the silent generation. Journal of Transport &
Health, 18, 100894. https://doi.org/10.1016/j.jth.2020.100894
Ozdemir-Guzel, S., in Nilay Bas, Y. (2021). Gen Z tourists and smart devices. V
N. Stylos, R. Rahimi, B. Okumus in S. Williams (ur.), Generation Z mar-
keting and management in tourism and hospitality (str. 141–165). Palgrave
Macmillan.
Pandit, V. (2015). We are Generation Z: How identity, attitudes, and perspectives
are shaping our future. Brown Books Publishing.
Pencarelli, T., Gabbianelli, L., in Savelli, E. (2020). The tourist experience in
the digital era: The case of Italian millennials. Sinergie, Italian Journal of
Management, 38(3), 165–190.
Richards, G., in Morrill, W. (2020). Motivações dos viajantes millennials glo-
bais. Revista Brasileira De Pesquisa Em Turismo, 14(1), 126–139.
Richards, G., in Wilson J. (2004). The international student travel market, tra-
velstyle, motivations, and activities. Tourism Review International, 8(2),
57–67.
Robinson, V. M., in Schänzel, H. A. (2019). A tourism inflex: Generation Z
travel experiences. Journal of Tourism Futures, 5(2), 127–141.
Setiawan, B., Luh Putu Trisdyani, N., Pramania Adnyana, P., Nyoman Adnyana,
I., Wiweka, K., in Retno Wulandani, H. (2018). The profile and behavi-
our of ‘digital tourists’ when making decisions concerning travelling case
study: Generation Z in South Jakarta. Advances in Research, 17(2), 1–13.
Shin, H., in Kang, J. (2020). Reducing perceived health risk to attract hotel cu-
stomers in the c ov i d-19 pandemic era: Focused on technology innova-
tion for social distancing and cleanliness. International Journal of Hospi-
tality Management, 91, 102664. https://doi.org/10.1016/j.ijhm.2020.102664
Sigala, M. (2020). Tourism and c ov i d-19: Impacts and implications for ad-
86
