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Repozicioniranje nastanitvenih obratov skozi digitalne rešitve
vancing and resetting industry and research. Journal of Business Research,
117, 312–321.
Starčević, S., in Konjikušić, S. (2018). Why Millenials as digital travelers trans-
formed marketing strategy in tourism industry. V D. Cvijanović (ur.), To-
urism in function of development of the Republic of Serbia: Tourism in the
era of digital transformation (str. 221–240). University of Kragujevac.
Statista Research Department. (2020). Public opinion on how to improve cu-
stomer comfort levels in hotels after the coronavirus (c ovi d-19) pandemic
worldwide as of May 2020. https://www.statista.com/statistics/1155082
/coronavirus-hotels-level-of-comfort-improvement/#:∼:text=COVID
2D193A20public20opinion20on,of20hotel20stays
20worldwide202020&text=According20to20the20survey2C
20as,of20cleaning20and20disinfecting20procedures
Statista Research Department. (2022, 17. marec). Digitalization of the travel in-
dustry – Statistic & facts. https://www.statista.com/topics/7589
/digitalization-of-the-travel-industry/#dossierSummary__chapter1
Thomas, M. (2011). Deconstructing digital natives: Young people, technology, and
the new literacies. Routledge.
Ukpabi, D. C., Aslam, B., in Karjaluoto, H. (2019). Chatbot adoption in tou-
rism services: A conceptual exploration. V S. Ivanov in C. Webster (ur.),
Robots, artificial intelligence, and service automation in travel, tourism and
hospitality (str. 105–121). Emerald Publishing.
Veiga, C., Santos, M.-C., Águas, P., in Santos, J. A. C. (2017). Are millennials
transforming global tourism? Challenges for destinations and companies.
Worldwide Hospitality and Tourism Themes, 9(6), 603–616.
VisitScotland (2017). Millennial travelers. https://www.visitscotland.org
/binaries/content/assets/dot-org/pdf/research-papers/millennial
-travellers-topic-paper-jan-2017.pdf
Wen, J., Kozak, M., Yang, S., in Liu, F. (2021). c ov i d-19: Potential effects on
Chinese citizens’ lifestyle and travel. Tourism Review, 71(1), 74–87.
Yu, J., Seo, J., in Hyun, S. S. (2021). Perceived hygiene attributes in the hotel
industry: Customer retention amid the c ov i d-19 crisis international. Jo-
urnal of Hospitality Management, 93, 102768. https://doi.org/10.1016/j.ijhm
.2020.102768
Zehrer, A., in Grbmuller, A. (2012). Social media marketing in tourism edu-
cation: Insights in to the development and value of a social network site
for a higher education institution in tourism. Vacation Marketing, 18(3),
221–228.
87
vancing and resetting industry and research. Journal of Business Research,
117, 312–321.
Starčević, S., in Konjikušić, S. (2018). Why Millenials as digital travelers trans-
formed marketing strategy in tourism industry. V D. Cvijanović (ur.), To-
urism in function of development of the Republic of Serbia: Tourism in the
era of digital transformation (str. 221–240). University of Kragujevac.
Statista Research Department. (2020). Public opinion on how to improve cu-
stomer comfort levels in hotels after the coronavirus (c ovi d-19) pandemic
worldwide as of May 2020. https://www.statista.com/statistics/1155082
/coronavirus-hotels-level-of-comfort-improvement/#:∼:text=COVID
2D193A20public20opinion20on,of20hotel20stays
20worldwide202020&text=According20to20the20survey2C
20as,of20cleaning20and20disinfecting20procedures
Statista Research Department. (2022, 17. marec). Digitalization of the travel in-
dustry – Statistic & facts. https://www.statista.com/topics/7589
/digitalization-of-the-travel-industry/#dossierSummary__chapter1
Thomas, M. (2011). Deconstructing digital natives: Young people, technology, and
the new literacies. Routledge.
Ukpabi, D. C., Aslam, B., in Karjaluoto, H. (2019). Chatbot adoption in tou-
rism services: A conceptual exploration. V S. Ivanov in C. Webster (ur.),
Robots, artificial intelligence, and service automation in travel, tourism and
hospitality (str. 105–121). Emerald Publishing.
Veiga, C., Santos, M.-C., Águas, P., in Santos, J. A. C. (2017). Are millennials
transforming global tourism? Challenges for destinations and companies.
Worldwide Hospitality and Tourism Themes, 9(6), 603–616.
VisitScotland (2017). Millennial travelers. https://www.visitscotland.org
/binaries/content/assets/dot-org/pdf/research-papers/millennial
-travellers-topic-paper-jan-2017.pdf
Wen, J., Kozak, M., Yang, S., in Liu, F. (2021). c ov i d-19: Potential effects on
Chinese citizens’ lifestyle and travel. Tourism Review, 71(1), 74–87.
Yu, J., Seo, J., in Hyun, S. S. (2021). Perceived hygiene attributes in the hotel
industry: Customer retention amid the c ov i d-19 crisis international. Jo-
urnal of Hospitality Management, 93, 102768. https://doi.org/10.1016/j.ijhm
.2020.102768
Zehrer, A., in Grbmuller, A. (2012). Social media marketing in tourism edu-
cation: Insights in to the development and value of a social network site
for a higher education institution in tourism. Vacation Marketing, 18(3),
221–228.
87
