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Zang, Y., Murphy, P. (2009). Supply-chain considerations in marketing
underdeveloped regional destination: A case study of Chinese tourism to the
Goldfields region of Victoria. Tourism Management, 30, 278-287.
Zeithaml, V.A., Bitner, M.J (2000): Services Marketing - Integrating Customer
Focus Across the Firm, Boston: Irwin McGraw-Hill.
129
